Refunds and Returns Policy

Last Updated: February 16, 2024

Tuaco Opticians Ltd (“we”, “us”, or “our”) values your satisfaction with our products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products purchased from our website www.tuaco.com .

1. Returns Process

If you are not entirely satisfied with your purchase, you may request a return within 14 days of receiving your order. To initiate a return, please follow these steps:

  • Contact our customer support team at tuaco.opt@gmail.com or call us at 21221848 or 79247189 to request a Return Authorization (RA) number.
  • Package the product securely in its original packaging, including all accessories and documentation.
  • Clearly mark the RA number on the outside of the package.
  • Ship the product to the following address: Tuaco Opticians Ltd, 144 Melita Street, Valletta.

2. Conditions for Returns

  • The product must be in its original condition, unused, and undamaged.
  • All accessories and documentation included with the product must be returned.
  • The product must be returned within 14 days of receiving your order.
  • Customized or personalized products may not be eligible for return unless they are defective or damaged upon receipt.

3. Refunds Process

Once we receive and inspect the returned product, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and you may be responsible for return shipping costs unless the product is defective or damaged.

4. Exchange Policy

If you would like to exchange your product for a different item, please contact our customer support team to arrange the exchange. Additional charges may apply if the new item has a higher value than the original purchase.

5. Contact Us

If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

Tuaco Opticians Ltd 144 Melita Street Valletta Email: tuaco.opt@gmail.com Phone: 21221848 or 79247189. 

Conclusion

We strive to provide a hassle-free and fair returns process for our customers. Your satisfaction is our priority, and we are here to assist you with any issues or inquiries regarding returns and refunds. Thank you for shopping with Tuaco Opticians Ltd.

 

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