You have the right to cancel your order and return the goods as long as you inform us of your intention within 14 days from the date of order.

To request a cancellation with  return you must send an email within the said 14 days to quoting your order number.


If your order has been dispatched, you must take reasonable care of the products and not use them. All boxes of contact lenses and contact lens solutions must be returned unopened and still sealed.


The item must be returned to Tuaco Opticians. It must be delivered within saleable condition in the original packaging. You must handle the delivery. You are responsible for the cost and risk of loss or damage when returning goods. You must deliver the returned item to us at 144, Melita Street, Valletta VLT1123 at your own cost within 14 days from receipt.

Please also return the invoice.

Once your return item is received and inspected, we will notify you by email of the approval or rejection of your return. We will refund you as quickly as possible and always within 14 days after we receive your return. The refund will be made to the same account from which the original payment was made.